I decided to move my account to Telecom on 21 July 2011. Today - 10 December 2011 I am still trying to get my money out of ORCON after they charged me for months after I moved the account.
I have had promises month after month. I have logged 5 calls with them since and every time just get one excuse after the other.
The main reason why I moved my account was that every time you have a fault or issue with the service, you hold on for at least 30 to 40 min before an agent helps you. They told me 3 times to replace my modem, when it was ORCON's fault. I changed my modem twice just to return it to Dick Smith as it was not the problem - Thanks Dick Smith for excellent service!
I would never, never ever recommend ORCON to anybody. Please steer clear to save you heaps of pain.
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