Who says outsourcing results in bad service?

From Dell, I've since sent two emails and got no reply.


(Read backwards)

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Dear Customer,

Order processed with is <U948M> 3GB (1x2GB/1x1GB) NECC DDR2 800MHz SDRAM Memory.



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From:
Sent: Monday, March 16, 2009
To:
Subject:

Please replace with 2x1gig ram.

Thanks,

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From:
Sent: Monday, 16 March 2009
To:
Subject:

Dear Customer,
Good day to you & thank you for choosing Dell.
We have received your online order but unable to proceed as we do not have 3GB (2x1GB/2x512MB) NECC Dual Channel DDR2 800MHz SDRAM Memory ($454.85)

Replacements is <U948M> 3GB (1x2GB/1x1GB) NECC DDR2 800MHz SDRAM Memory ( $497.04).

Kindly confirm us if we can proceed with the above replacement.

I will be glad to assist you.