Well we contacted PayPal to lodge our dispute and they gave us an actual contact number for Boss of Nos! (would have been nice if this was on the Boss of Nos website lol) So we gave the number a call to try and find out what the heck was going on.
The guy on the other end was pleasant enough but he claimed to have never received any of our emails and also he couldn’t explain why our order was never sent. Anyway he promised it would be sent immediately - and it was, the package was waiting for me when I got home the next day.
I’m really not sure what conclusions to draw from this… either a genuine fuckup of epic proportions, or these guys were simply taking the piss. Either way, if you have any problems with these guys, forget email, get the number off PayPal and ring them.