I've had enough of Vodafone! :|

yes way to offend people who were your friends there sweetie.

Vodafone and Telecom suck in NZ. I can call anyone in NZ internationally cheaper than they can call someone else in NZ at any time of the day.

Yup, must say the cost of mob telco here makes NZ look 3rd world. Got a $49 cap(prepay) with Voda when i got here...translates to $300 credit heh. Made numerous calls and txt's back to NZ over xmas/NYs, lots of coms with agencies in the last 2 weeks and still haven't run out....its awesome

heh that wasn't meant as a serious insult Jesus people lighten up! I know that many of the Breaks crew have fantastic taste, especially in food and wine.

It's just my opinion in response to Dr J's Amstel bribe that Amstel tastes absolutely terrible. I do know several members of the breaks crew who think the same and only drink it because it's cheap.

Then those people would be r-tards and closet trance fans. Name them T_L. Name them and shame them.

ps. Too late for you btw, but at least you can have some company in your exile ^_^

J, I went to a St Lukes store after not having much luck with call center and the guy in the store tell me that he can not access the data base with info on what is going on, because once "someone" speaks with me at the call center, the data base is locked and can not be viewed by anyone! I was like . So I've asked him to put a request for someone to get back to me. He said he would. What do you know, nothing again.

Anyway, I have switched over to Telecom after being with Vodafone since they were Bellsouth. And trust me, it takes A LOT to fuck me off to the point where I switch providers for anything.

lol I would never out a fellow amstel-hater I'm far too nice for that!

To be fair I'm not a big beer drinker at all but Amstel is one of the ones that I enjoyed the least out of those I have tried.

Wow, sorry about all that bro, sounds like a clusterfuck of epic proportions. That's the thing about some call centre monkeys, they think it's okay not to call someone back i.e they don't quite grasp simple rules of business yet.

yah imo what Roman said is true, there are just as many issues caused by store reps. The part of my day I don't spend chasing up after other CSRs I spend chasing store reps for follow up.

Don't get me wrong, there are very helpful and competent people in both areas, unfortunately there are also those that aren't so good.

My issue is with consistency.

Some CSRs sort out the issue in approximately five seconds, and others fluff and faff and give misinformation.

I have no problem with someone saying they don't know the answer or the best solution and they will find out for me.

But I have no tolerance for bad service.

I was pleasantly surprised to find a reply from Commerce Commission this morning.

They will be looking at this issue.

Will update as matter moves forward.

Can I just ask how does the Commerce Commission come into this? Is it not just bad service you're receiving?

Bad service I can live with. Paying $400 odd for cell bill, when I had a credit limit of $60 and being told that it's not their problem, because the system is broken. Me asking to speak to a manager, who is never available and never gets back to me after numerous phone calls. Makes sense?

Right. ouch.
Just didn't realise that the ComCom were the guys who dealt with that stuff...

Maybe a large number of complaints about over billing have been received and the Commerce Commission have decided to look into it to see if they are overcharging many people and getting away with it by continually fobbing off customers and giving them the runaround until they give up?

I work in telecommunication industry and knew that this type of complaints normally covered. I've ran out of the options pretty much and was getting nowhere with Vodafone. Email Commerce Commission to try my luck and got a response within 24 hours.

This is a reply I got from Commerce Commission on what they cover: "The Commission enforces the Commerce and Fair Trading Acts, which
promote competition and fair trading in New Zealand markets. We also
enforce the Credit Contract and Consumer Finance Act, which regulates
the provision of credit to consumers. In addition, we enforce product
safety and consumer information standards and have a regulatory role in
the dairy, electricity and telecommunications markets."

This was a huge problem for Voda, when the new system came in there were no automatic or voluntary toll bars so there's a bunch of people having a spit about this one. I'd say you're being collated into a larger headache for Voda.

Right, so you're issue may be a CFA breach I suppose (they have effectively extended you credit but allowed spending well beyond it, may be covered in there)

Bro, it didn't need to go this far, IF anyonegot back to me. Two and a half months for calling and not getting anywhere, a cut off phone, where I can't receive any txts/calls. Sorry, but thats not good enough.

I had that same credit barring issue. Wrote them a letter with the help of Yaksha and they credited me back ~$500

Dude, totally agree... Either that or play some fluffy gay trance and see if they start dancing.. then roshambo!

Shuddup fool, you'd dance

Lol, I was gonna say the same. I remember when you went to trance gigs 46&2!

lol vodafone.. seriously.

So ITT I was emailing Vodafone (3 years ago) on behalf of a workmate. Went through all the crap detailed here and eventually they finally reduced the bill, she paid the agreed amount, and everything was sorted. Or so we thought :> She just got contacted by today from a collections agency saying that they've outsourced the debt (for the remainder she didn't pay) ?!? Apparently she has 7 days to pay before they take legal action. They are absolute fucking muppets. I just cannot get over how retarded that company has been over the last 5-7 years.

I guess she's just going to throw the email chain back at their faces and tell them to get stuffed?

Yup pretty much.. There's quite a few names in that email and a complaint code, so that should make it easiler for her. I'll of course write another email for her if they give her any stick heh.

FFS!

I actually have to give Voda some props. Last night in a big storm, way way way way offshore, I still had 3G and could still get 1Mbps down. The lag was hilarious, but it worked.

How far? This far:

And it actually kept going till we were roughly at the far right of the image, maybe a touch more. Impressed!

(2degrees SIM in iPad roaming on Voda. Phone couldn't connect)

wtf were you doing? :o

Getting rid of hooker corpses ldo :>

Drilling for Oil?

Pretty sure Kris was talking about macking on aging and retired widows and reeping their fortune Anna Nicole styles the other week.. Wheres the best place for that? I'd say hes on a cruise.

Hopefully Voda Australia aren't as completely useless as NZ.. as i just signed up for another year with them!

I signed a contract with the devil for a new iphone.

The Blood of Foxconn workers is on your hands Davil!

I've ended up getting my "debt" wiped completely, credit rating restored and compensation given. After three years of battling. heh

Don't be silly, every i-phone is individually put together by a Apple employee wearing a turtle neck and beret who gets paid millions of dollars a year.

Going thru something similar with 2 degrees.
switched to prepay in Feb when i moved overseas, paid final bill (or so i thought)
I always received bills via email, and never had another one since what i thought was the final.
last week talking to my mum and there is a letter at theirs for me from the debt collectors on behalf of 2 degrees.
seems they decided to bill me another $30 and add $20 for the trouble of collection, rising to over $1400 if it is not paid within a week.

having fun trying to sort this one out.

Never received an email, paper, text bill, or a simple phone call, email or text or any communication that i even had any amounts outstanding.
WIN

gl Biscuit. There's no way you'll have to pay a cent of that if you push at it heh.

This thread title is a dead cert for a protest placard held aloft

what's your 2degrees plan? Does the rate change when you're roaming?

Prepay, and yeah. In their "mobile broadband" areas (ail, wel, chch, queenstown), I pay $20 for 1gb, expires after a month. The bigger plans have longer expiry times.

Outside those areas, you roam onto Voda. That costs you $10 for 100mb. OUCH. Too late, I've figured the best thing to do when travelling outside those areas is to also have an XT sim. $25/500mb or $50/1gb. WAY cheaper than 2degrees roaming.

I have about 10mb left out of my 4th 100mb pack for the week, and that includes taxing wifi as often as I could ashore. Only downside is the $30 up front cost of he XT sim.