Does this seem exhorbitant?

Hi Sue,

Could you please explain this $135 charge for me? The delivery team will be doing the exact same amount of work as they would had I been living on the ground floor - except for standing in a lift for 10 seconds. The lift is big enough and there is no tricky access. Where does the added cost for your company come from that's necessary to pass down to me? An extra 10% of the total cost just to bring it up a lift seems a bit hefty?

Thanks,
Luke

Hello Luke. Thank you for your email. As our quote outlined, the delivery is to first floor only, and in the case of multi levels there are additional charges. This is for the additional time it does take for the crew to have to take the items up in a lift, and for the additional man that has to be put on the job, as the trucks are not allowed to be left unattended.

Hi Sue,

Could you please itemise for me what the $135 cost entails, in terms of what each element of the cost (time, extra man) is contributing to the total? I've got to be honest I'm pretty stunned at the amount there.

In comparison to a delivery to the ground level (which isn't a simple drop-off, since your service does include placement of all the items and re-assembly etc) having to use the lift is going to contribute a total of 2 or possibly 3 minutes to the total time. It takes less than 10 seconds each way, so that's 20 seconds for one whole trip, and possibly it will take 5 or 6 trips for two men to bring all the stuff up.

Regarding the extra man, does that mean that there will be 3 men on the job now? When all my stuff was collected, there were two men that left the truck unattended the whole time, and they had to carry things down 6-7 flights of stairs and there was no charge there.

Thanks,
Luke

Hi Sue,

I'll actually re-state my questions just so it's a bit more clear. Your quote explains that there "may" be additional charges for non ground-floor deliveries, rather than stating on the quote a flat fee for this of $135. This implies that there are times when there are no additional charges, and one would logically conclude that the times where there are additional charges, are the times when more costs are imposed for your business that you need to recover. I'm just seeking clarification on these costs, so that I know what I'm paying for. There's two costs that you've identified:

a) The extra time. As discussed below, this is going to be an extra 2, or possibly 3 minutes maximum relative to a standard ground floor delivery.

b) The extra man. This part is confusing for me too. Relative to a ground floor delivery, why is an extra man required? In both cases, someone will apparently need to be outside by the truck so that it's not left unattended (even though this wasn't the case when my items were picked up), and someone else will need to be inside unpacking, placing my items, re-assembling etc. The only difference is that in my specific case, the person who is coming inside and doing all those things will have to stand in a lift first.

I would completely understand if the men had to haul heavy up several flights of stairs or manouevre through a tricky maze of hallways to reach my apartment - but it's just a simple elevator ride away, and I don't have any big furniture or anything, so would appreciate this charge being reviewed to ensure that it's reasonable for the amount of imposition my 7th floor residence is actually going to cause you.

Would appreciate your feedback,
Luke

Yak as someone who has moved a fair bit of heavy shit around, moving stuff in and out of lifts etc. is actually a fucking big deal.

ya moany git

and a key to a goods lift which locks the doors/keeps the lift locked at the floor you're on like most apartment buildings here have

I like how you're such a fuckwit you explain that like we're some uneducated masses who've never heard of such things as lock mode on lifts and none of our buildings have them.

Hello Luke. I have spoken to the crew in Melbourne, and they can waive this fee if you can provide a person to be on standby with the truck at the time of delivery, as they cannot leave it unattended. Is this something you would be prepared to assist with? I await your instructions. Thanks.

Maybe to a retarded douchebag like you it is a big deal, to anyone with half a brain (and a key to a goods lift which locks the doors/keeps the lift locked at the floor you're on like most apartment buildings here have) moving in and out with a lift is a million times easier than going up and down 7 flights of stairs...not to mention you could maybe read the thread and pick up that Yak ISN'T moving ANY "heavy shit", there's no large furniture, no whiteware, it's just boxes of clothes and crap...hardly a "fucking big deal"

Go with jbs's idea...they can't use the lift if they charge you this extra fee, see how they like that!

rant

You are the fucking idiot because you're comparing apples with fucking oranges...Yak isn't moving fucking rivetted lockers, he isn't moving large heavy appliances, he's moving some boxes of crap...the moving company, since stating they're not going to change the fee so long as he watches the van, obviously doesn't feel that the lift is a problem, else they'd still be charging, wouldn't they, shit for brains? But no, no the mighty Vadinho can't possibly be wrong about something, unheard of! Go fuck yourself...or your sister...or mother...which ever you prefer...facts are facts, douchebag, YOU'RE WRONG...moving company doesn't give a rats about the lift, it's not "a big fucking deal" at all

dont forget the thread title is
"does this seem exhorbitant"

I just re-read his first post and NOWHERE does it say he's only moving a few small boxes. He may well be moving a locker.

(I have, nothing big like furniture of any kind)

I've moved desks, bookcases, clothes, computers, tables. you name it son. What have you moved? Your finger from your dad's anus into your own?
While you sit at your desk like a pussy, I worked like a man. How's that pedicure, girlysanity?

6th line

Could we please hear some more about these lockers?

Could we please hear some more about these lockers?

a locker is hardly small and would fall into the category of sideboards, coffee tables, beds, armoires etc

i.e "things that are big, like furniture"

perhaps you'd have preferred it if he said "nothing big or heavy"...

I like the threads where Insanity swears a lot

Sod you all, wankfuckers!
etc

I quite like 'shit for brains!' and 'douchebag!'

yaksha made a spelling mistake

why the fuck would I have cold-riveted lockers?

. What have you moved? Your finger from your dad's anus into your own?
While you sit at your desk like a pussy, I worked like a man. How's that pedicure, girlysanity?

and you can cold rivet the fuckers back together yourself while I piss on your face.

FML

I once un-riveted a locker in Reno, just to see it fall apart.

Needs more profanity and name calling.

Needs more profanity and name calling.

You're not worth my fingers time

Why wouldn't you? They're cold-riveted!

Hi Luke. The delivery fee is AUD200.00 inclusive of GST.

I do not have the shipping details, but I will have them on Monday when the loadings are done - hope to let you know then. Thanks.

Regards

Sue Cole
Sales Consultant
Grace Removals New Zealand

I found a new place finally! Living with an Iranian physicist specialising in bio-radiation safety. Haha... Haven't told my current flatmate yet. She's been hassling me about paying bond the last couple days - I basically told her to GTFO I'm not paying bond when I'm already on notice to leave. She said if I don't pay bond she will reduce the notice to 14 days - but now I can move into this new place tomorrow so I don't have to worry. I was looking forward to finding a new place so I can fuck with her mind - but I just can't be bothered anymore :/

Anyway - so this new place is on the 17th floor of a building in Southbank, so I emailed the removalists today and let them know the new address. And look what I got back:



LOL ... this shit is getting out of control.

So it was $135 to send to the 7th floor, but $200 to send to the 17th floor. So unless it's some weirdo exponential scale, it looks like it's $6.50 per floor + $90.50 for some reason.

Each floor would take like what, 2 seconds in the lift.
So across 4 trips (2 up, 2 down, which is plenty for the amount of stuff) that's 8 seconds.
So they're getting paid $6.50 per 8 seconds, or $2990 per hour for standing in a lift?

Your lift covers a floor in 2 seconds? Bet you $500 you can't get in the lift, hit the button for one floor up or down, and be out the door on that floor in 2 seconds.

Irrelevant though right? It's $135 delivery fee for the 7th floor. So that already includes hitting the button, and getting in and out. For the EXTRA 10 floors, it's another $65, which is essentially the time it takes to get from the 7th to 17th floor when it's already going at full speed right? 2 seconds is pretty generous.